Personalised experiences that build lasting engagement and loyal customers We bring together disparate data sources, unlock insight and provide innovative programmes that deliver increased engagement, loyalty and lifetime value.
Grow loyalty and profitability with every interaction. Our enterprise-grade, real-time loyalty solution, tracks and rewards all customer transactions through an innovative and seamless customer experience.
- 25 million daily loyalty transactions
- 50 million active customers
- 2 million retailers
The powerful rules engine at the heart of our high-performing platform, Realtime-XLS, effortlessly tracks and rewards, in real-time, every customer transaction and interaction across all channels.
Realtime-XLS will help you understand and influence your customers’ banking, spending and redemption behaviours making it the perfect solution to gain customer insights, strengthen loyalty and drive profitability.
Our versatile and flexible solution supports a wide range of value propositions including coalitions, pay with points, merchant-funded offers, bank wide loyalty and payment-based loyalty. With our extensive set of standard APIs, you can easily integrate loyalty initiatives into your own payment or banking systems, front-end or mobile applications. And it can be deployed on-premise or through cloud-based, managed services.
Customers earn rewards and receive instant gratification at time of payment or during interactions with their bank. With the ability to earn various reward types across multiple channels and on their everyday purchases, the solution helps deliver an enhanced customer experience.
Give your customers the flexibility to redeem how and when they choose, with the ability to pay with points, shop on an offers catalogue or earn a discount or cashback credit. By offering easy redemption and points tracking capabilities, the Realtime-XLS online white-label member portal facilitates further customer engagement.
Configure and adjust every element of your reward programme with the powerful Realtime-XLS rules engine. Target segments more precisely with relevant campaigns to motivate increased spend and other profitable behaviours. Our merchant mobile portal and app empower your partners to easily set up promotions in real-time at POS, choosing how and when to reward their customers.
Generate insights into your customers’ behaviour and your programme performance with our full suite of reporting tools. Easily accessible key metrics help you understand what drives your customers’ spending habits - creating insights that optimise your programme and drive profitability.
Collinson Realtime XLS
Clients are in the following industries (in order) :
Average member base is 3,000,000.